Shipping Policy

Dispatch

We normally process orders within 24-48 hours.
All orders are processed and dispatched from our warehouse during our main working hours (excl weekends and public holidays).
Our working hours are MON-FRIDAY 9 AM-6 PM and SAT 9 AM-1 PM EST.
If for any reason a delay of more than 72 hours is anticipated we shall inform you via email.

Shipping

We offer express worldwide shipping and all international orders are shipped via DHL Express. Cyprus orders are delivered via a local courier.

Free Shipping

Orders within Cyprus are delivered free of charge in approximately 1 business day.

Please note we do not ship to post boxes.

We make every effort to deliver your order within the estimated timescales, however, delays are occasionally inevitable. We shall be under no liability for any delay or failure to deliver the products within the estimated timescales. If you have not received the goods within 4 days (Cyprus local deliveries) or 10 days (deliveries outside Cyprus), please contact us.

Track your order status

As soon as we have shipped your order you will receive a confirmation email with the DHL tracking number. The tracking service feature is available on your www.LILAEUGENIE.com account.

Import duties and taxes

NON-EU SHIPMENTS: Your order may be subject to local taxes and import duties and or vat, for non-eu countries. The customer is solely responsible for the payment of any of these additional charges that may be imposed. We advise you to ask your local customs office about these charges before placing an order. In the event that the shipment is being held at customs and not received by the customer, it will be returned to our warehouse and we will refund the amount paid, deducting the original dispatch and return shipping costs.

EU SHIPMENTS: No additional taxes or customs duties are charged for articles that are shipped within the European Union.